Shipping & Returns

Your shipment will be dispatched from either China or Israel or Singapore, depending on warehouse availability.

We offer two types of shipping – standard shipping or FedEx.

Standard Shipping can take between 1 to 4 weeks.

FedEx is available for some countries and usually delivers in less than 1 week.

Our objective is to ensure your complete contentment with your purchase from us. You can trust that your orders will be rapidly processed and carefully provided. In case of any discontent you can contact us through our contact page on the website.

Do not fill in a box address unless you are certain that you can receive the goods.
Courier shipments will be sent by the courier of our preference and may vary depending on availability and destination. All our shipments are by registered post and would have a unique tracking number for each shipment. We would email the customer a link to see the progress of the tracked shipment once we have it.

We do not advocate shipping to APO/AFO addresses as this can cause serious delays in delivery times and would not be held liable should the parcel get lost in transit.

We aim to deliver orders within 28 days. Failing which, we would get our fulfilment centre to do the necessary tracking. If this yields no result, we will reship to the customer at no extra charge.

All exchanges and refunds require a Return Merchandise Authorization (RMA) number. Please email us at [email protected] to obtain a RMA number.
Shipping fees are not refundable.
If customer gives an invalid or erroneous address, there would be no refunds.