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12. Is there a need to be at home when the package comes?

Yes. All our deliveries are by registered post, so when the package arrives, the postman will need someone (not necessarily you) to sign to acknowledge receipt. If no one is at home after 1-2 visits, the postman will leave a door tag/slip with details for you to self-collect at your post office.
We would also send you the tracking number by email when the products are dispatched.